If you want to read more about the previous Kindle Touch (with 400 comments!), click here.
1) Updates
- 16 September 2013: With the arrival of the new 2013 model, this blog entry will no longer be updated. All updates will be found here instead.
- 7 September: Amended bullet point 5 of the 'how to buy ebooks' section based on new information.
- 6 September: Software Update 5.3.8 released.
- 3 September: New Kindle Paperwhite announced with better contrast. Name unchanged.
- 5th August 2013: I just opened a new online shop sgkindleshop.com. Get the Paperwhite at S$199 with free 2-day delivery! Plus management of your new account so that purchasing of books can be more easily done. :)
- 10th April: I'll be hiking in Australia for 2 months so may not answer questions that quickly.
- 28th February: New Kindle Paperwhite ads just got released last week.
- 14th October: I just received the Kindle Paperwhite and Leather Cover. It's plainly the best Kindle ever made. There seems to some reviews which mention defective screens, hopefully that's just a minority of the huge amounts of Kindles sold. Mine looks gorgeous! It took 11 days from the package leaving Amazon to reaching Comgateway to reaching my house. The shipping was USD17. Total cost is around S$215 including shipping via Comgateway (or S$165 if you don't buy the cover, which is not recommended.)
3) Kindle Paperwhite
4) Kindle Leather Cover
5) Calibre integration
6) How to buy a Kindle in Singapore
7) How to buy Kindle ebooks in Singapore
----------------------------
__________________________________
Every year at this time, I worry that E Ink e-readers will be gone, taken over by the attractiveness of LCD screens found on tablets. Last year, Amazon launched the Kindle Fire, a fork in the Kindle brand that threatened to do away with the E Ink version if it didn't do as well as expected. It now seems that that's not happening at all. Amazon does have a long-term investment in E Ink e-readers for one simple reason: it provides the best reading experience and looks just like a book. So today, we have a new model, the 5th generation Kindle Paperwhite!News from zaobao.com |
With the included dictionary |
Content from The West Australian |
Content from Today Online |
Content from Psychology Today |
- Create an Amazon account if you don't already have one.
- Go to the Kindle page and buy yourself a Kindle. It will be automatically linked to your Amazon account. I prefer the WiFi-only version rather than the 3G+WiFi version. The added 3G may not be really necessary because worldwide surfing isn't guaranteed even though it does work in many places. Also, additional costs will be incurred for the transfer of documents if 3G (AT&T roaming) is used when there is no WiFi.
- Ship it to a third party mail forwarder. Borderlinx (Citibank credit card required, go to 'get a virtual address') and Comgateway (go to 'get my US address') are excellent. They both use DHL.
- When you get your Kindle, you need to register it if it hasn't already been registered. After connecting to wifi at home>settings, register it by filling in your Amazon username and password at "home>settings>register".
- Because Amazon doesn't officially support Kindles in Singapore, there were instances where buyers were found to be not from 'authorised countries' and were asked to provide proof of US residency before they could buy books again. To be safe, use a vpn described below.
- Firstly, do not buy Amazon ebooks directly from your Kindle device or Kindle apps, not even free books.
- Buy a gift card with your local credit card, say USD50. Use the correct, local billing address for this purchase. Email the gift card to your email address. When you receive it in the mail, apply the gift amount to your Amazon account.
- Go to your account, 'manage payment options', and erase your credit card info if you have any credit cards associated with Amazon.com . (Do this also whenever you buy something at Amazon using your local credit card.)
- You need to buy books using your Internet browser on your computer with a VPN installed. Functionally, using a VPN is the equivalent of me giving you an airplane ticket to travel with your Kindle to the US. Use a VPN such as AlwaysVPN to make yourself situated in the US, in spirit. You may turn it off later when you're done purchasing. Click here to download some instructions. The cheapest Alwaysvpn package can last you for years. Do not use Hotspot Shield; it's known not to work sometimes.
- Exit your Internet browser.
- Switch on your VPN. Open your browser.
- Go to Manage your Kindle at the Kindle product page.
- Go to 'country settings'. Change your country to US if it's showing another country. Use any US address.
- Switch off the VPN.
- Do not buy e-books (even if the books are free) with the Kindle device.
- Ensure that you have sufficient funds in your account. If not, buy more gift cards and apply them to your account.
- Exit your Internet browser.
- Switch on your VPN, and check that it's working by going to http://www.whatismyipaddress.com . It needs to show a US IP address.
- Go to Amazon. Find your book and click 'buy now with 1-click', 'deliver to your Kindle'. If you choose to wirelessly send it to your Kindle, you should receive the book in a few seconds. You can also choose to download the file and transfer it to your Kindle using USB. If asked for the billing address, use any US address. Note that this address will not be used because funds will originate from your gift card balance. New: Copy or do a screenshot of this information (the US billing address and telephone number that you used.) You may be asked for it in the future.
- Switch off the VPN.
343 comments:
«Oldest ‹Older 201 – 343 of 343Read your post about 10 times and decided to buy the Kindle Paperwhite! Thanks so much for the effort on this post, and replies to the comments. It really helped. I'm going to try buying my first book without a VPN to try my luck. Fingers crossed! And again, thanks Jeff, and happy e-reading!
Hi Jeff,
Very information but I think I pass for the time being. Too much of a hassle. Hopefully it will be offered here officially soon.
CHRISTIAN
Christian, my guess is that it will never be officially offered in Singapore. Just buy one now, you don't *have* to follow the instructions, at least until you're 'discovered', which is usually quite a rare occurrence.
Hello, I recently bought a kindle for my bf, but I have total no idea how to use it.. thanks for the great tips! But how about transferring .mobi files from the laptop to kindle? And I'm using macbook, my macbook can't read the kindle when plugged in, do you know why?
Thanks!
Eveleen
Eveleen, you should be able to drag and drop the file into your kindle directly.
I am a Mac user so there is no problem. Check your cable by connecting another device to it and see whether anything appears in Finder?
Hi Jeff, I tried draining the battery as you suggested and that seems to be working. Thanks very much!
Genevieve
Thanks Jeff....for the kind & helpful info provide...bless you!!
Hi Jeff,
i just received my kindle paperwhite but upon startup the screen freezes and i can't really see anything.
Even after charging, it still shows the smudged screen.
anyone encountered this before?
image link here: https://dl.dropbox.com/u/112694530/Photo%2016-2-13%204%2003%2007%20PM.jpg
Lawrence, the screen has broken, unfortunately. It is a very very rare occurence to have this happen in transit. It will happen if you drop an unprotected Kindle to the floor.
Did you use a forewarder like comgateway or borderlinx? You can try claiming insurance?
Hi Jeff,
Thanks for replying. sighs, was excited to get it today but the screen.. *shakes head*
Yea i used comgateway to ship it. So should i claim insurance from comgateway or amazon for replacement?
Lawrence, I would contact comgateway support and claim for compensation. Then order from Amazon again...
Hi Jeff, thanks so much for writing this detailed guide! It helped so much in getting my kindle set up and ready to buy.
A couple of questions though, the wireless at home is turned on all the time, do I have to set my Kindle to airport mode so that it doesn't accidentally connect? (I'm probably being paranoid?) :)
Also, is it okay to leave Whispersync on?
Thanks so much!
i found a old nokia charger with mini usb.
can it be use for kindle paperwhite?
http://i46.tinypic.com/2hwzhjb.jpg
Julie, there is no problem with switching on the wireless. It's the best way to get a new book that you buy actually. The check only comes in (if it does actually happen) at the point of clicking 'buy' on your PC.
I switch my wireless off most of the time to save battery life.
Steven, yes you can use that charger. As it has DC 5V output, it will work.
Thanks for the superfast reply, Jeff! :)
Hi Jeff
Just wondering, can I setup VPN on my ipad nested of desktop? So even with a US VPN, it is still preferable to purchase kindle ebook via gift card?
Please help.
Very disappointed of not able to read ebooks on ipad.
Other than kindle ebooks, do you have any other recommendation for ebooks in Singapore?
Thanks, Jeff...
Angie, most people wont get found without the VPN. If you want you will install it on your PC and use the gift card method. As you buy, specify the destination of the book to be the iPad. It will magically appear on your iPad a few seconds later.
Amazon is the default place to get ebooks. The kindle won't read book formats that are protected from elsewhere. Check out the free books best sellers list to find numerous freebies.
Hi Jeff, you said
"Go to 'country settings'. Change your country to US if it's showing another country. Use any US address"
If I put my comgateway address, will that be alright?
Alicia, yes it'll be all right.
Thank you SO MUCH! I have received my kindle and I can't wait to start reading on it!! =D
hi Jeff, really appreciate this detailed guide. i have a kindle touch and have been getting books on it via some free books site. recently my friend moved to the US and he passed me his amazon prime acct details, so that i can use the kindle owners lending library. from what i read so far, i wont be able to do that right coz i am in Singapore? or will it work if i get a US IP address? thanks very much!
tian
tian, you can try to see if it works. I"m not trying because I have zero margin for error as it requires doing the lending on the Kindle itself.
Hi Jeff, just thought of getting a Kindle PW recently and I chanced upon your blog. Thanks for all the helpful info! Thus I'm thinking of getting a Kindle from amazon japan, but as I have no experience with a Kindle, may I know how would it measure up with one bought from the US? Thanks for your help in advance!
nic, the Japanese hardward should be exactly the same as the US one, except that for the 3G chip I believe they only connect to Japanese providers. This point is irrelevent for people like me who only connect to Wifi.
The only concern I have is that if there's a problem with the Kindle and you need to return it, would the US amazon store recognise from the serial number that it's a Japanese set and thus refuse service? If so, this can be a problem unless you are able to communicate with the Japanese amazon store.
My guess is probably that they won't go to such an extent to scrutinise this point, but I just don't know.
But of course if you know Japanese, there will be really no problems getting a Japanese unit.
Hi Jeff,
Thanks for your help here, I just bought a kindle paperwhite but after following your instructions on downloading and getting the VPN, I could not get it to work. it seems some configuration problem here, when you say close internet browser, i am assuming close the safari completely right? so what do i do now if i can't configure the vpn? can i still purchase books for my kindle?
ratzx31, you can ignore the step about closing the browser which is exiting it. Try both 'connect compatible' and 'connect faster'.
If you're still having trouble, ignore the vpn and buy normally. Tell me again if you do indeed get 'found out'.
hi Jeff,
Need help. Unfortunately I have already gotten myself into a mess. Was busy downloading free ebooks thru wifi on my PW kindle & was "spotted". They have sent an email in the lines of verification of address to reactivate the account. Can you help? What can I do now? The US address I have put is my US office address. If I show them a bill which they requested, they will know that it is a corporate address. Would that be ok?
Many thanks in advance, Em
Em, can you forward me the email that Amazon sent you at jeffreyyen@gmail.com
Hi jeff,
May i know if i purchase the kindle from japan. What language will the kindle be in?
Thank you
Augustine, it will be in Japanese. You can change it to English at the Settings section.
Jeff
so everything is per normal like i can download the book torrents and transfer them to the kindle like a normal kindle purchase from the states right?
thanks
Hi Jeff,
Just wondering, do you read your Kindle books on your computer too? Does the VPN need to be switched on for this?
Thanks in advance :)
Hi Jeff,
Just stumbled on your blog in a mad bid to find out how to use my kindle PW. Just got one during a trip to the US, but I am a noob, have no idea what to do with it. There is also no instruction booklet.
Will try to follow your instructions closely to see how to get kindle ebooks from Amazon (fortunately someone in the US gifted me with a USD25 Amazon giftcard)though your suggestion to remove credit card information is very helpful (also a good security measure).
One question I have is re: the kindle downloads from Project Gutenberg (http://www.gutenberg.org/wiki/Main_Page). I have been downloading many ebooks from this site to my ipad (pdf version) but I notice they have kindle versions also. Would I need to worry about Amazon 'finding me out' if I just download the kindle version books from PG to my laptop, and then use the USB cable to transfer them to my kindle?
Cheers,
Lin
Augustine, yes.
Julia, yes I have the ability to do that with the Kindle app for Mac. No vpn is necessary. They only check (if they check) at the point of clicking 'buy'.
Lin, actually the removal of cc card info may be an unnecessary step, but I guess there's no harm in doing it.
For any other sources of books, including Gutenberg, feel free to download any book there using usb transfer. Amazon doesn't care about that. They are only contractually concerned about ebooks bought from them.
Hi Jeff
I am planning to get kindle on my next business trip to US. If I am using my hotel addresses as the shipping address and sg local credit card, do you think I can continue to use this account in future for purchasing of ebook? Example buying gift card and downloading the ebook to my VPN connected PC.
Anon, you need to be careful that you'll still be at your hotel when the package arrives; this may not be easy to estimate.
You can still buy books using this account using a VPN. You may not need the vpn, but they may find out.
Hi Jeff,
I own a Kindle Fire and am trying to download apps - but cant seem to do so. Would you have any suggestions? Thanks.
AE
AE, I have no idea how to download apps at this point in time.
http://www.amazon.com/gp/help/customer/display.html?nodeId=201064850#download
5.3.4 released.
Hi Jeff:
Is there a way we can follow the same process and get the books for amazon on my Kindle apps on ipad?. I managed to create a US account ( while i was in US) and dowload a kindle apps and also purchased a gift card and sent it to my email ID. When i did these in singapore i used VPN express and it was located in US. However i have got an email from Amazon that my ID has been locked as they found discrepancy in the billing address ( which was a US VPOST one) and my creedit card. Any solutions to this?
Jay, it is possible to get your books on the Kindle app. The workflow is: buy the book using a PC/laptop as described in my instructions using a vpn. Next, go into the app and download the book into your iPad, you don't need a vpn to do this. (It will magically appear if you indicated the ipad app as the target during the buying process.)
The problem that you are seeing with the billing address is a separate issue that has raised red flags with the finance department and this is actually a good thing. If you're using a credit card to buy things, the billing address needs to be real, not a made up one. So just do what they ask you to do or correct the billing address. The use of gift cards to buy books as I describe eliminates this sort of complexities as the credit card is not actually used to buy anything.
Hi Jeff,
I have just dropped an email to you on my account on amazon getting blocked trying to buy the e book to my kindle apps on ipad. Let me know if you can help me out with a solution on this.
Cheers
Jay
oops sorry Jeff, I think i wrote my second mail before seeing your reply.
Thanks a lot for the help. I have a few more questions,
1) If i do what they ask me to do ( which is giving my credit card billing address ( as in the statement)then it would be a singapore one which would hold my account null and void right?
2) Can i use my IPAD itself to purchase it instead of PC/LAPTOP and then sync it to my kinddle app.
3) Do i need to create a new Amazon ID since my previous one is already blocked?
Cheers
jay
Jay,
1) You need to reply them to give the correct, local, billing address. Your account will be all right. (You cannot buy something with a credit card with a wrong billing address.)
2) Not advisable at this time.
3) No need. Do step 1 and everything will fall into place.
Hi Jeffyen, thanks for your blog and detailed information about KPW.
Would you suggest to go for anti-glare screen protector as well? Does it leave on finger-print marks easily? Thanks again.
Anon, I'd not recommend a screen protector. It is unnecessary and makes the screen less clear.
SOS my kindle has a fading screen. I did a reset and it still fails. What should I do?
Anon, try charging it and resetting. If it is within a year of purchase, contact Amazon support for a replacement.
Hi Jeff, did two full factory resets. The display is still pale though. I only have the machine for two years! Anyway, contacted amazon and they can only do a discount on a new set or refurb one which is a raw deal. The discount is very little. Am wondering about the options now.could use a kindle touch white paper. But I think this model doesn't come with the reading function which is useful. I don't think it's fair though. I paid more than $350 for the unit and I took very good care of the unit too. The discount is only 20 percent ...
Anon, 2 years is just about right for this to happen. My recommendation is to get a new Kindle PW.
I'm not sure why you paid so much money for it though...
Hi!
I just purchased my KPW via an online retailer who ships to SG and i do not have a USA based address. How would i go about filling in the address details?
Quite lost so please advice, many thanks :D
Clare, you can just use an imaginary US address. This only works because you're not using your credit card to actually buy anything (but using gift cards instead.)
Jeff, it's the kindle 2. I bought it when the price came down from $600+. I think the e ink should last longer. Pointless to have your Battery still working but your e ink failing.... The e book reader is supposed to last longer than two years....
Anon, yes my Kindle 2 also had the same problem after 2 years. The first two versions had hardware that was still cutting edge and bleeding edge tech. Not that it isn't now, but the shelf life for products that early adopters don't mind paying for has a tendency to sometimes not work for a long time. I paid $630 for it; quite unbelievable. But that sort of investment from buyers is crucial for the device to keep getting better and are now at ridiculously low prices.
The prices now of eInk devices have dropped to 20% of the prices then, and I feel they are much more durable now. This is how tech advancement work. Moore's Law is very much in play here.
My recommendable is to get a new PW. The difference is really night and day.
Jeff, does the PW version has read out function ?based on memory, I think there isn't . I feel like throwing $350 into the bin. Now it's a very expensive hard drive ... Forgotten how much I paid for the kindle 3. I think it's around $150. Price drop is like half the price of the predecessor....
Hi Jeff,
Thanks so much for all the info you are putting out. Helps me to understand that it is possible to own a kindle and purchase ebooks AND reduce the strain in my eyes when reading from LCD screens.
There're a lot of posts here and although I have scanned through rather quickly the various questions, I may have missed out some ...
I'm deliberating whether to buy the Kindle Paperwhite. My husband is probably trying to purchase one for me sometime this week overseas. I certainly hope after the initial setting up of VPN, the purchase of ebooks will be rather seamless. I'm an avid reader and my house is like a library now. I thought I should go "e" on a lot of things - save the environment and save space. However, I wouldn't want to invest in something only to chug it one side, collect dust and become a white elephant.
I currently have an Amazon account, but I'm sure it's set to Singapore.
From what I read, I can download the Kindle app on my MacAir & iPad or iphone (?) and the ebooks can be synced with the Kindle and vice versa? I tried downloading the Kindle app (directly from Amazon site) and it wouldn't allow me because my default country is Singapore (even when I don't log in). Is it because I need to purchase the vpn and set my gadgets to US country?
Thanks so much for taking the time to read.
- Liz
Anon, the PW does not have 'text to speech'. The price drop and the technological advance has been quite shocking compared to K1 and K2...
Elizabeth, you won't find the Kindle App in the Singapore Apple appstore. You need to have access to the US app store. To do this I think you may need a credit card with a US billing address. I use usunlocked.com for this purpose, not sure if there are alternatives.
Hi Jeff,
Yup, you're right. As I didn't find the Kindle app in the Singapore Apple Store, I went to Amazon website to try to download the Kindle app for my Mac. But i think it recognised my ip address is not located in US, so I wasn't able to do it. I know you have mentioned in your post that I use WhisperSync to sync all the ebooks between Kindle & Mac/ipad right? So does that mean that I don't need to download the kindle app on my Macbook?
I have a US billing address from Vpost (which I assume I can use it). Otherwise, I'll just use my good friend's (who's residing in US) address if that doesn't work.
I really appreciate your blog and prompt answers and detailed explanation of everything. I haven't found any information as useful and detailed as yours, to-date. Thanks so much and yes, I'm pretty sure I'm gonna get the Kindle Paperwhite as I've also found out that there're websites with lots of free kindle ebooks.
Elizabeth, I don't see the kindle app on Apple appstore when I use my Singapore itunes account. I see it when I log into my US itunes account. So that's how they differentiate it.
If you want to read books on your Mac, it's advisable to download the Kindle app for the Mac. Alternatively , all your Kindle books are also available using the web browser; https://read.amazon.com/
So in summary. 1)buy kindle ebooks once on a pc/laptop using a vpn.
2) read book anywhere (pc, kindle, iphone, ipad etc.)
For people looking to order a Kindle via online and shipping it via Vpost (currently, Vpost is giving a 15% shipping discount if you sign up with them or if you are using some specific credit cards to pay for the shipping), here's some info because I have just placed an order. :)
I ordered my Kindle Paperwhite (USD119) & Kindle Paperwhite Cover with sleep/wake function (USD39.99) from Amazon website.
After conversion from USD to SGD, the total cost (in SGD, including shipping charges of SGD13.14 to the US address provided by Vpost): SGD222.73
Amazon profited about $12 from the conversion of currency.
I used Vpost calculator to estimate shipping charges from the Vpost USA address (less 15%): SGD21.82
Therefore, est total cost of Kindle Paperwhite + Cover + shipping (via Vpost) = SGD244.60
Now waiting for Vpost to inform & confirm shipping charges from US to SG once they have received the parcel.
Hope this information is helpful ....
Hi Jeff,
I've learned to use vpn when buying from amazon kindle store. They allow you to order 5 more once they discover you've ordered outside the area allowed then cut you off after that...until you fax them a residency card.
Can I ask you though about pre-ordering. Does this mean I have to turn on my vpn the entire time on the day of delivery in order not to get caught? Or is it just needed when I click on that pre-order button?
Thanks.
Hey Jeff, I'm considering to buy a Kindle paperwhite, and it seems that there are quite some problems with using it in Singapore..Just want to ask, will I be able to use the mozilla add-on 'Push to Kindle' (which sends web articles to Kindle)fine? Thanks!
Elizabeth, thanks for that. :)
Anon, pre-ordering does not work as gift cards are not accepted as a mode of payment. Just wait till the time comes and order using gift cards as per normal.
JC, all the problems are trivial and can be solved by following my steps carefully.
I see no reason why that add-on will no work. That API uses Amazon's 'email docs to kindle' feature which works.
Hi Jeff,
If I use the Kindle's feature to share books that I've read, say via Facebook...will Amazon track which country I'm connected to? Tks
Anon, negative. They will not track that sort of thing. They only check at the point of clicking 'buy now...'.
Hi Jeff,
I have a UK address and credit card, but I live in Singapore. If I purchase my Kindle from Amazon.uk using my UK credit card, can I then buy books directly from Amazon.uk and Amazon.com using Kindle device in Singapore? Or do I still need to get vpn? And if yes, which once would you recommend? Thanks
IR, technically, if they do check, you need a UK vpn to buy the uk books in Singapore. Most of the time, they may not check. I do not know the UK vpn situation enough to recommend one, but there are numerous available.
The other consideration is the availability of the books that you want.
So for me, the probability that the book I want is unavailable in the US store is less than the UK store, therefore, I prefer to use the US store.
Hi Jeff,
I recently have problem with buying ebook from my kindle touch in Singapore. I used to be able to just buy with one click but now I can't. It keep prompting that I'm buying from a country different from my account. Do you have any recommendation?
Anon, follow the instructions I've written and buy books with a vpn. It should then work again.
Hey man, what if I want to add New York Times subscription to my Kindle? Do I do it the 'normal' way? Thanks~
Hi Jeff I tried using gift card and company vpn in US but I still get the msg I'm buying out of country. I used to be able to buy ebook. Any idea how I can resolve this.
Hi Jeff,
How do I configure '1-click' settings for my Amazon account? Should I use a US address or it doesnt matter as long as I follow your instructions and change the VPN at the point of purchase? Thanks.
Anon, for NYTimes, you need a virtual credit card like usunlocked.com .
If your vpn doesn't work, it means you're still being detected as not from the US. Try Alwaysvpn?
LZH, I don't really remember 1-click. You can use a US address because it won't actually be used; you'll have gift card funds instead. Yes, use the VPN at that point in time if you have one.
Hi Jeff
Just to check... i was able to download eBooks to my kindle apps installed on mac. However, i am not sure if this means i can use the same account when i get a kindle from USA or Japan.
Does the one from Japan uses Japanese or English language? Tenso seem a better choice because they go by deadweight and is nearer to us as well.
Otherwise, what do you think of getting an Ipad Mini and use it for kindle? Can this work? I'm thinking that PW is only monotone and some books that has illustrations will look better in color mode... so thats where i'm stuck. I like PW no glare on the eyes... saw it when someone is using it in Singapore. Very neat ink simple design layout... but when I think of computer books or some books with graphics, i'm stuck.
Thanks
Jano
Hi Jeff,
I just logged into my Amazon account using vpn. However, they were asking for my phone number that ends with 16 as a security question. I cannot remember that I saved a phone number in my account, very unlikely, what's more an unfamiliar 16!
It then says if I don't know the answer, I can sign in with my previously used device (which I already signed in using my old laptop) or call amazon customer service (which I suppose I cannot, right?)
Please offer me solution to this situation.
Thanks
Jano, you can, and should, use the same amazon account for all your kindle apps and physical devices. The Japanese one allows you to change he language to English. I don't think there is much benefit in the iPad mini unless you need to read manuals or material that is not linear, or PDFs. Colour isn't a relevant consideration; screen size and the ability to quickly pan and zoom is.
Alex, try erasing your cookies and log in without a VPN first. Switch it on only when you are about to click 'buy now'.
Hello Jeff,
I just got the validation email thing.
If I do not purchase any books from Amazon Kindle store, what will happen after 90 days?
Will my account get banned or something?
Anyway to update you, I successfully shipped my Kindle PPW in from amazon.jp, via Tenso.
Just to let you know I've managed to order a Kindle Paperwhite from Japan using Tenso without any problems. I think it's still a viable - and very much cheaper - option for buying the device.
Miz thanks for that info.
Anon, the thing to do is to use a VPN from now on. You can ignore that email and your account shouldn't be affected. I would buy a free book with a VPN just to be sure.
Jeff, thanks for your very detail instruction on the buying procedure. My kindle PW arrived from Japan yesterday and I bought several books like a 'pro'. LOL.
The leather cover is really very nice and good quality.
Btw, this is my first experience with Kindle and I must say it's really close to reading a real book.
I won my Kindle and I hadn't that setting up a VPN was required to make purchases. Hence I received the email below. Any idea what my next plan of action should be? I really don't want to kill this account.
The email:
Hello from Amazon.
We are writing because the home country registered to your Kindle account may not match your country of residence. Due to publishing rights, the home country registered to your account must match your country of residence.
To continue purchasing titles available for the United States, please send a copy of your valid government-issued identity card, passport, or a utility bill received within the previous 90 days to our secure fax line:
Within the US: 206-266-1838
Outside the US: (00)1-206-266-1838
For your security, you may obscure the passport, ID, or account number. However, we ask that you do not obscure any portion of your name, your address, or any expiration or statement dates.
Your fax will be converted to a secure electronic image that will never be printed. Once we have completed the verification process, we will delete the image.
If you have moved to a different country, you can update your home country in the Manage Your Kindle section of your Amazon account (www.amazon.com/manageyourkindle):
1. Login to amazon.com/manageyourkindle.
2. Click "Country Settings."
3. Click "Change."
4. Choose an existing home address from your account or enter a new one.
5. Click “Update.”
We may restrict your home country setting if you continue to purchase from the catalog of titles for the United States without completing the verification process.
We appreciate your cooperation.
Regards,
Account Specialist
Amazon.com
Sorry, but I also have another question.
Since I'm using gift cards to make purchases, is it okay to use my Malaysian credit card details for my 'US' account? They seem to insist on asking for a credit card, despite not needing to charge anything on it.
Schizzy, what you will do now is to ignore the email, and follow my instructions to use a vpn to start buying ebooks again.
Before that, use the Malaysian credit card (with the correct Malaysia billing address) to buy gift cards and continue from there.
@Joe / Jeff
Hi Not sure what i did wrong...but my order of PW was rejected by amazon japan. This is what i did
1. register Tenso a/c
2. register amazon japan new a/c.
3. ordered PW and cover.
4. set address using tenso as delivery address; billing address the same as Tenso
5. submit order and paid using SG credit card
6. order successful...email from amazon.jp received BUT...immediately a cancellation of order email arrived saying it can only be sold to residents of Japan only.
Note: no VPN was used (could this be a problem? if so which vpn to use then?).
do i also need to clear cookies and what not from browser (used google to order the PW)
any help welcomed....if not gotta order from amazon US. sigh....
Alex
Alex, the first 'mistake' I observe is step 4. The billing address HAS to be correct, i.e., your Singapore billing address. This isn't just about the Kindle, anytime you use a credit card online to do any sort of purchase, it has to be correct. I'm not sure why the purchase went through if indeed it went through.
The vpn is not the problem I believe.
What I did was to buy gift cards from amazon Japan and sent it to myself. Then I proceeded to buy the Kindle and case using the gift card funds. You may want to try again.
Hi Alex, I did what you did except for step 4 - I use my actual SG address as billing address. Perhaps, they implemented a search for Tenso as billing address? You may want to resubmit your orders using your actual address. Using a gift card, as Jeff suggested, may also be a good idea.
@jeff
thanks for your suggestion. is this method 100% foolproof? It'll cost about S$150 to buy a gift card and use it to buy the kindle and cover. Looking at what Joe suggested, wouldn't the billing address and credit card indicate a non-Japanese credential even though the shipping is at Tenso.
Am unsure which is a better way though, sorry for asking again.
btw this was what amazon sent me when they cancelled my order:
"We would like to let you know that the item you have purchased has a quantity limit. Also, we currently sell this item to customers residing in Japan only.
For these reasons, we have cancelled those orders that violate such policies.
Please be warned that further orders for this item in a way that violates these policies may result in the closure of your Amazon.co.jp account."
Alex again
Hi
just an update on the issues posted in previous post; the purchase of a gift card then using it to purchase the PW was successful!
some hiccups to note for those who intend to buy from amazon.jp.
when i first bought the gift card using citibank credit card, the order was rejected citing something about verification issues with the bank.
the second time i tried was using a DBS credit card, and this was successful.
I would suggest whichever card was successfully used to purchase the gift card be used as well in the amazon account payment option when registering your local address.
Just my 2 cents worth after a few days of agonising over the cancellation of order and my thanks to jeff for suggesting the gift card purchase method.
Now waiting for tenso to confirm arrival of parcel from amazon.jp.
fingers crossed with anticipation.
Alex
Hi Alex, great to hear that the order is successful. The order cancellation issue seems to be random. Btw, have you verified your particulars at Tenso?
Hi Joe
the email was to inform me that the order was cancelled due to the verification issue, and that to try using another card.
Not sure whether its VISA or Mastercard issue, or Issuing Bank issue.
Gift card i think is much safer option.
Alex
Hi there,
does signing up for amazon prime actually helps?
Alex, the cancellation due to the verification is expected, and correct, as I mentioned. It's done by the issuing bank, due to the incorrect billing address entered. This is to prevent credit card fraud, and nothing to do with the Kindle purchase, per se.
Alvin, I didn't need to sign up for Prime, and still got next day free delivery. The 'problem' with Prime is that if you forget to cancel, the fee will be charged after a month when the trial is over.
Hi Alex, the verification I'm referring to is the Tenso new user verification, not the credit card. There is a requirement to proof your identity before Tenso will ship out your first product.
Hi Jeff, I just got a paper white. I already have an iPad and kindle account with 150 odd books. But in kindle it shows only 68 on cloud. What to do?
Lochana
Lo, not too sure what's going on. Go to www.amazon.com/myk and transfer the books you want to read onto the Kindle.
Thanks Jeff, a bit tedious though!
I bought a free book from amazon, found it inappropriate , so deleted it from my library by going to my manage the account. But it is still in my kindle. Do I have to delete it manually in my kindle and ipad also?
Lo, yes you need to delete the book manually. Amazon doesn't control what is inside the Kindle.
Hi Jeff, I tried opening a tenso account. Had to key in my credit card details. I was then given a japanese address and it mentioned that I would received a confirmation email. Waited for more than 12 hours, but still have not received the confirmation email. Can't login to tenso too...
Would my credit card be compromised? Typically, how long do I have to wait for the confirmation email?
KK
Another question is, if i cant use the gift card to purchase the kpw from amazon japan, what can i do with the remaining credits? can refund?
KK
KK, that's pretty strange. What is the message you got when you say you 'couldn't log in to Tenso'?
Don't worry about fraud, it's not going to happen here.
You can't get a refund for unused gift card funds. You can only use those funds to buy more things from Amazon Japan or just leave those funds unused; they will never expire.
Thanks, Jeff. I think I did not register properly with Tenso the first time. I tried registering again this morning and it is successful. :)
Now, what's the success rate for using gift vouchers to buy kpw from amazon jp? or should i try using my sg credit card to pay?
KK, I believe using gift cards has a higher probability of success than using a credit card directly.
Ok. Just worried that if it failed, my credits will be wasted since it is quite unlikely that I would purchase from jp store..
KK
Hi Jeff,
I receive a gift card in my amazon.us account. After reading your review on the KPW, I am keen to purchase it. But it seems that Amazon japan is selling it cheaper than US. Also I think the shipping fees should be cheaper? Can you kindly advise how I can go about purchasing direct from Japan. Can I actually use my gift card to buy it?
Thank you very much.
CMA
CMA, gift card funds from amazon.com cannot be used at amazon.co.jp
Getting from Japan is cheaper but there are certain risks, the biggest of which is that the order may get rejected as some have experienced. I think using the Japanese's store gift cards most likely solves this problem.
The work flow is:
1) register an account at tenso.com
2) buy kindle and official leather cover from Amazon Japan and send it to Tenso.
3) Tenso will inform you when the shipment arrives, and it will forward it to you.
Hi Jeff,
OK Thank you for your advice. Really respect you for all the help you gave on kindles to everyone. You are really the KINDLE GURU in S'pore. A pity these kindles are not available in S'pore. Hope that someday it will be available so that people don't have to go thru so much hassle just to possess one.
Have a nice day. Best Rgds,
CMA
Hi Jeff, thanks to your detailed post I got my KPW from US on my last trip and am a happy VPN user. I just discovered that without VPN, there are books which are just not available to Asia & the Pacific.
Here's a new problem. I love the free books selection in amazon.cn. I want to read both English and Chinese books on my KPW.
1. Is it possible to have two registered amazon account in one KPW? I fiddled around and the one function key I could find is to deregister and register a new account.
2. I tried using the kindle app for mac to downlaod the chinese ebooks. But the format of the ebooks found in amazon.cn is ".textclippings". KPW cant read this format.
3. Any suggestions how to deal with this dilemma? I tried writing to Amazon.com but no response :\
Anon, please don't write to amazon, they need plausible deniability to avoid doing anything to your account. :) I think it may be possible to create a Chinese account. I am not sure if a VPN is required to buy books though. Then you can deregister and register the Kindle to the Chinese account.
Jeff, do you suggest to use those sites that mask you IP and change it to US IP?
Hi Jeff, I just got my kindle paperwhite through vpost but when I am unable to access the kindle bookstore. When I click on the book store tab it is all blank. What is happening here and how do I solve this issue. Thanks in advance
Anon, personally I won't use such sites as I'm paranoid. Whatever you input into your keyboard can be captured by them. I'm not an expert in the technicalities so I'm basing my opinion on being paranoid about the security risks.
Anon, I'm not sure what you mean by 'bookstore tab'. Are you following the instructions on the blog?
Hi Jeff, thanks for your reply regarding the china amazon site. I do have vpn but the thing is: is there anyway to not have to deregister from amazon.com and re-register my KPW with amazon.cn? I will lose all my English books in the process right? Or am I missing a link somewhere? Sorry for the ignorance...
Anon, you definitely need to re-register the .cn amazon site. You will NOT lose any of your existing books that are in your Kindle. You can re-register it back to your .com account anytime.
Let me know how it goes, I'm interested in the .cn situation. :)
Thanks Jeff... it's a scary process but I will take the plunge and keep you posted. Thanks for replying!
Hi Jeff, I'm thinking of buying the Kindle Fire HD. Does it work in Singapore? Just want to find out if I can buy / download movies and Tv shows before I make the purchase. Thanks in advance.
Anon, I'm not confident that movies and TV shows will work. (I take it as it cannot work until one finds a way around it.) Books can work though as per the usual workflows, treat it like a normal Kindle.
Not sure if anyone has posted this before, but be sure to take a screenshot of your "US particulars", as it is possible that amazon might ask you for them when you login at a different place/have a different IP.
I just ran into this problem today, and I think im screwed bleh.
Anon, could you forward the email they sent you to jeffreyyen@gmail.com ? I haven't seen this issue before. Thanks!
Hi Jeffrey, thank for your post. It has been very helpful. I want to get your opinion on the mail forwarders. The most popular are Borderlinx, Comgateway and Vpost. I wanted to go with US Global Mail as it seems they are the best and the most reliable but the downside is the membership fee. Among the first three, which one you think would be the safest to go for?
Anon, forget Usmail, it is way too expensive. I cannot recommend comGateway enough. They are way inexpensive and very consistent...
Hey, I can't thank you enough for your reply =) Btw, good idea in setting up the kindle shop!
Hello, if I were to purchase the Kindle straight from Amazon with the 2 year warranty, do you think I'd have any difficulty in utilizing the warranty should the need arise in the future? Should I just opt out of the 2yr warranty?
Anon, if you don't mind speaking with Amazon tech support and having a US forwarder address in the US, then sure, the 2-year warranty works. Otherwise, I guess most people won't pay extra for that. A better insurance policy would definitely be the official leather cover which is way more practical.
Hi Jeff,
Need some advice here..I forgot to delete my credit card information after purchasing + applying the gift card amount and went ahead to purchase ebooks. What could possibly happen now? (I do have VPN on though) Thanks in advance!
Anon, don't worry about it too much, nothing bad should happen. Using the vpn makes it less likely...
Hi, thanks for all the tips. I got an email from amazon to verify my residency. Guess one mistake I made was to use my company VPN without checking the IP address. If I were to buy alwaysVPN and use that to buy my kindle books, could I still get away with it or would they still know since it is under the same amazon account? If so, would it help to create another amazon account and to log on to alwaysVPN from this new account for future purchases?
Zee
Zee, I don't think it is necessary to create another account. Just carry on as usual with a VPN that works.
Hi Jeff, congrats on your new store. Wanted to get back to you about the .cn issue. I deregistered and registered. It was great that I did not have to reinstall all my english books in the kindle. So I am a happy owner of both Chinese and English books now. The unfortunate thing is that amazon.cn has rather a unfriendly feature. The moment you deregister the device, there is no way you can purchase their ebooks and send to your device later. This means I end up registering and re-registering my device :P
Anon, that is correct behaviour from the .cn store, (and all the amazon stores actually). Registering a kindle means your kindle's ID is associated with your username of that particular store. Deregistering means your kindle is removed from your username's that's managed by that particular's store. So just buy as many as you can while you're registered to that store.
Unfortunately other than the free books there is no way to buys anything off Z.cn cos they require a china credit card...yup... I am not sure if you know any way around this? I can't even purchase a gift card cos that's what they require. Also for your added info, the firewall in Z.cn is not to be trifled with. Somehow even with vpn they could detect that there was foreign server activity and my account was blocked. Customer service was however excellent. They politely and promptly replied that Spore is not one of the designated countries for Z.cn. So the happiness is short-lived.
Thanks Anon for the very useful information on the .cn situation. These guys are very good, and from my own research, they're doing work for the .com as well. Truly not to be trifled with, as you've seen, for grave consequences await those who do (personal experience!).
Hi Jeff,
I recently got a Kindle and received a message from Amazon:
Hello from Amazon.
We are writing because the home country registered to your Kindle account may not match your country of residence. Due to publishing rights, the home country registered to your account must match your country of residence.
To continue purchasing titles available for the United States, please send a copy of your valid government-issued identity card, passport, or a utility bill received within the previous 90 days to our secure fax line:
Within the US: 206-266-1838
Outside the US: (00)1-206-266-1838
For your security, you may obscure the passport, ID, or account number. However, we ask that you do not obscure any portion of your name, your address, or any expiration or statement dates.
Your fax will be converted to a secure electronic image that will never be printed. Once we have completed the verification process, we will delete the image.
If you have moved to a different country, you can update your home country in the Manage Your Kindle section of your Amazon account (www.amazon.com/manageyourkindle):
1. Login to amazon.com/manageyourkindle.
2. Click "Country Settings."
3. Click "Change."
4. Choose an existing home address from your account or enter a new one.
5. Click “Update.”
We may restrict your home country setting if you continue to purchase from the catalog of titles for the United States without completing the verification process.
We appreciate your cooperation.
Regards,
Account Specialist
Any idea if i can ignore it and continue purchasing using VPN etc. Not sure how to get around this and appreciate ur help!
Thank you so much!
Anon, I will post an answer at http://jeffyen.blogspot.sg/2013/09/amazon-kindle-paperwhite-in-singapore.html which has the latest information.
Hi Jeff,
I am glad that i stumble upon your website while finding solution for my kindle. I am one of those few that are not so lucky and am 'barred' from purchasing books because kindle found out that i am not a US residence and asked me to show proof via documents. In this case, can you kindly advise what i can do ? register the whole kindle via another new set of email and credit card info or how ? hope you are able to help me out...
thanks very much
Passion, you don't need to register another account. Go to http://jeffyen.blogspot.sg/2013/09/amazon-kindle-paperwhite-in-singapore.html#howtobuyebooks
and follow the instructions. You can also ask me to help you maintain your account by going to http://www.sgkindleshop.com and using the Concierge service.
Thanks for the informative blog.
I have been reading ebooks with the kindle app on my iPad.
If I buy the PW, can I choose which device I want my future ebooks to be sent to?
Or the ebooks can only to sync to only 1 device at any 1 time? In this case, I may have to deregister the kindle app on my iPad.
Anon, when you buy books, you can choose where it goes each time before you click 'buy now'.
In general, each book can be synced to 6 devices that are associated with your amazon account, at any one time.
You choose additional destinations for each book by going to www.amazon.com/myk .
Hi Jeff,
So it means that i can actually on wifi n sync my kindle? Only purchases is best through pc with vpn on.
Rini, yes, switching on the wifi is fine. Buy books on the PC with a vpn switched on.
Hi
Bought paper white from a local retailer. Intend to get gift card via US friend. So i can skip the vpn steps. Any issues?
Tigger, you don't need to use a vpn to buy gift cards. Only when you use the gift cards to buy books would you need the vpn.
Hi! Are you selling your 2013 kindle paperwhite? :) Thanks!
Honey, I won't be selling my older Kindle. You can order a new one at www.sgkindleshop.com :)
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