From: "KrisFlyer"And I decided to write back.
To: firstname.lastname@example.org Subject: Closure of KrisFlyer Account Date: 20 Jan 2005 14:31:42 +0800 Dear Mr Yen, We realise that we have inadvertently sent you a very brief email recently informing you that your account has been closed. KrisFlyer account number 8002269799 for Yen Jeffery has indeed expired as there has been no record of transactions in this account in recent months. We are also aware that there are other accounts that have your same email address and we like to confirm that these accounts are still active. Unfortunately, however, through an error on our part, we sent the earlier email to you, in its draft form, before we had completed it. We are mortified as the email appears extremely curt and dismissive. Please accept our sincere apologies for the confusion and unhappiness the unintended email must have caused you. If there is anything else that we can assist you with, please contact us at KrisFlyer Membership Services. Yours sincerely, Ms Yap Aye Wee Manager Loyalty Marketing
Dear Ms. Yap, Thanks for writing, your forthrightness is indeed commendable; apologies accepted. Unfortunately, I did not receive the said email from your department. If you can be so kind as to forward me the mail again, that'll be great. I've never received a curt, dismissive, and draft reply from SIA before, and now that you've made me curious, I'd sure like to see one! Thanks! Sincerely, jeff